World of Gumballs, operated by Online Innovations, ships gumballs, candy, vending supplies, and related products to addresses throughout the United States. This page explains how we process orders, calculate shipping charges, estimate delivery times, provide tracking information, handle address issues, and manage shipments during warm weather.
Severe weather, holidays, carrier disruptions, seasonal demand, transportation problems, and other circumstances outside our control may affect both incoming inventory and outgoing customer shipments.
Order Processing Times
Orders submitted before 1:00 p.m. Eastern Time generally begin processing that business day. Orders placed after 1:00 p.m. normally begin processing on the next business day.
Orders placed after 1:00 p.m. on Friday generally begin processing the following Monday. Saturdays, Sundays, and holidays are not considered business days.
We aim to ship orders within 24 hours of processing, and most orders leave our warehouse within 48 business hours.
Occasionally, additional time may be required because of:
- Inventory changes
- Products awaiting arrival at our warehouse
- High order volume
- Payment or order verification
- Other circumstances affecting fulfillment
Estimated Delivery Times
Shipping transit time begins after your package leaves our warehouse. Order processing time and carrier transit time are separate.
Expedited Shipping
Expedited services generally require approximately 1 to 5 business days in transit.
Typical delivery estimates may include:
- Kentucky, Ohio, Indiana, and surrounding areas: approximately 1 business day
- Much of the Midwest and eastern United States: approximately 2 to 3 business days
- Western states, remote destinations, Alaska, Hawaii, and Puerto Rico: approximately 4 to 5 business days
Economy Shipping
Economy shipping generally requires approximately 4 to 6 business days after the order ships.
Typical transit estimates may include:
- Much of the Midwest, South, and eastern United States: approximately 4 business days
- Texas: approximately 5 business days
- Western states, the Great Plains, portions of the Upper Midwest, and some areas of the Northeast: approximately 6 business days
These delivery estimates do not include order processing time and are not guaranteed.
Severe weather, holidays, incorrect addresses, transportation disruptions, carrier delays, and other circumstances outside the control of World of Gumballs may extend delivery times.
Shipping Rates
World of Gumballs does not calculate shipping charges as a fixed amount per product.
Shipping costs are primarily based on:
- Total package weight
- Shipping destination
- Destination ZIP code
- Shipping method selected
Available shipping methods and their estimated charges are displayed during checkout.
You can also use the shipping calculator in your shopping cart to estimate delivery charges before completing your purchase.
Ordering multiple products in a single shipment may result in a lower shipping cost per product than placing several separate, smaller orders.
Shipping Carriers
World of Gumballs currently ships orders using USPS and FedEx.
The shipping services available for your order will appear during checkout based on the destination, package details, and available carrier services.
Carrier transit schedules generally do not count weekends or federal holidays as standard business days.
Order Confirmation and Tracking
After successfully submitting an order, you should receive an order confirmation at the email address provided during checkout.
Once your package has shipped, available tracking information will be sent to that email address.
Customers with a registered World of Gumballs account may also sign in to review available order and shipment information.
If you do not see an order confirmation or tracking message, check your spam, junk, or promotions folders before contacting customer service.
Shipping and Billing Addresses
Customers are responsible for entering a complete and accurate shipping address before submitting an order.
Address problems that can cause delivery delays or failed deliveries include:
- Missing apartment, suite, or unit numbers
- Incorrect ZIP codes
- Misspelled street names
- Incorrect street numbers
- Incomplete addresses
- Incorrect city or state information
Your billing address should match the billing information maintained by your payment provider.
World of Gumballs may verify payment or billing information before an order is approved and shipped.
If you discover an address error after placing an order, contact customer service as soon as possible. Because orders may enter processing quickly, we cannot guarantee that an address can be changed after processing has begun or after the package has shipped.
Warm-Weather Shipping
Certain candies, including chocolate and other heat-sensitive products, may soften, melt, stick together, or otherwise be affected by high temperatures during transportation.
Our warm-weather shipping precautions generally apply between April and October, although unusually warm temperatures may affect shipments at any time of year.
Customers ordering heat-sensitive products should consider choosing a faster shipping method, such as:
- USPS Priority Mail
- FedEx 2Day
- Another expedited shipping service when available
Ice packs may also be available for purchase and can help reduce heat exposure during transit.
However, ice packs do not guarantee that products will remain cold and cannot eliminate the possibility of melting or other temperature-related changes.
Orders containing heat-sensitive merchandise may occasionally be held until the following Monday if shipping later in the week could leave the package in a carrier facility, warehouse, or delivery vehicle over the weekend.
For additional protection, consider shipping heat-sensitive candy to an attended residential or business address where the package can be brought indoors shortly after delivery.
World of Gumballs cannot guarantee the condition of heat-sensitive merchandise after it leaves our warehouse and is not responsible for melting, softening, or other damage caused by temperature conditions during transit.
Delivery Delays and Orders Needed by a Specific Date
Customers purchasing gumballs or candy for a wedding, birthday, holiday, corporate event, party, vending restock, or another time-sensitive occasion should place their orders as early as possible.
Selecting an expedited shipping service may reduce carrier transit time, but it does not eliminate order processing time or guarantee delivery on a particular date.
World of Gumballs is not responsible for carrier delays resulting from circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Transportation interruptions
- Carrier service disruptions
- Accidents
- Holidays
- Other unexpected delivery conditions
If we are unable to ship an order within our stated processing timeframe, we may contact you regarding the delay and available options. Depending on the circumstances, this may include the option to cancel an unshipped order and receive a refund.
Damaged, Missing, or Incorrect Orders
Policies and reporting requirements for damaged products, missing merchandise, shortages, incorrect items, and other order issues are outlined in our Return Policy.
If you need to report an order problem, keep the:
- Original merchandise
- Shipping carton
- Shipping labels
- Packing materials
- Any other packaging included with the shipment
Please have your order number available when contacting customer service.
Review our Return Policy for complete information regarding damaged, incorrect, or missing merchandise.
Contact World of Gumballs
Contact our customer service team if you have questions about shipping options, estimated delivery times, tracking information, address corrections, or an existing shipment.
World of Gumballs
Online Innovations
Email: CustomerService@WorldofGumballs.com
Phone: 844-369-2131
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time