Last updated: August 12, 2026
World of Gumballs, operated by Online Innovations, wants every customer to receive the correct merchandise in acceptable condition. This Return Policy explains when products may be returned and what customers should do if an order arrives damaged, incomplete, or incorrect.
Contact Us Before Sending a Return
Please contact World of Gumballs before mailing any merchandise back to us.
Returns sent without prior approval may be delayed, rejected, or returned to the sender.
When contacting customer service, provide:
- Your order number
- The product involved
- The quantity involved
- The reason for the return or claim
- Any other relevant order details
For damaged, incorrect, or incomplete shipments, we may also request photographs of the merchandise, shipping carton, shipping label, packing materials, or other parts of the shipment.
Please keep all products and packaging until customer service has reviewed the issue and provided instructions.
Products Eligible for Return
Eligible unopened merchandise may be returned within 30 days of purchase.
To qualify for a return, merchandise must be:
- Unopened
- Unused
- Unconsumed
- In its original manufacturer packaging
- In the same condition in which it was received
Because gumballs, candy, and other food products are consumable goods, World of Gumballs cannot accept returns of merchandise that has been opened, unsealed, partially consumed, used, or otherwise removed from its original sealed condition.
Returns Due to a Change of Mind
If you decide that you no longer want an eligible unopened product, you may request a return within the applicable return period.
For customer-requested returns:
- The customer is responsible for return shipping costs
- Original shipping charges are not refundable
- A 15% restocking fee applies to approved returns
- Merchandise must remain unopened and in returnable condition
World of Gumballs is not responsible for merchandise that is lost, damaged, or otherwise compromised during shipment back to us.
We recommend using a shipping service that provides tracking and retaining the tracking information until your return has been completed.
Incorrect Merchandise Sent by World of Gumballs
If World of Gumballs sends you a product different from what you ordered, contact customer service before opening or returning the merchandise.
If we confirm the error occurred during fulfillment, we will provide instructions to resolve the issue. Depending on the circumstances, this may include sending the correct merchandise and providing a prepaid return shipping label if the incorrect product needs to be returned.
Keep the incorrectly shipped merchandise unopened and retain:
- Original product packaging
- Shipping carton
- Packing materials
- Shipping labels
- Packing documentation
Do not return the product until customer service provides instructions.
Products Ordered Incorrectly by the Customer
Customers are responsible for reviewing their orders carefully before completing checkout.
Please verify:
- Product name
- Brand
- Flavor
- Color
- Size
- Package quantity
- Number of units ordered
- Billing information
- Shipping information
If you accidentally order the wrong product, size, color, flavor, or quantity, eligible unopened merchandise may still qualify for return.
For customer ordering errors:
- Return shipping is the customer's responsibility
- Original shipping charges are not refundable
- The 15% restocking fee applies
- Returned merchandise must otherwise meet our return requirements
If you need a different product, replacement merchandise generally must be purchased as a separate order unless customer service provides different instructions.
Damaged Merchandise
Contact World of Gumballs promptly if merchandise arrives damaged.
Do not discard the damaged product or its packaging before contacting us.
Please keep:
- The damaged merchandise
- Product packaging
- Shipping carton
- Packing materials
- Shipping labels
- Any packing slips or documentation
We may request photographs to evaluate the condition of the merchandise, packaging, and shipment before determining the appropriate resolution.
Damage that occurs after delivery because of improper storage, opening, handling, use, or other customer-related circumstances is not eligible for a refund or replacement.
Heat-sensitive candy and other temperature-sensitive products are also subject to the warm-weather shipping provisions described on our Shipping Information page.
Missing Merchandise and Order Shortages
Missing items or shipment shortages must be reported to World of Gumballs within 24 hours of delivery.
When reporting a shortage, provide:
- Your order number
- The name of each missing product
- The quantity missing
- Any other information requested by customer service
Keep the shipping carton, packing materials, labels, and packing documentation while we investigate the claim.
World of Gumballs may review available records before approving a refund or replacement, including:
- Package weight
- Shipping records
- Packing information
- Inventory records
- Order records
- Carrier information
This information helps us determine what was packed and shipped with the order.
Refund Processing
Approved refunds are issued to the original payment method used for the purchase.
After returned merchandise reaches us, World of Gumballs may require up to 10 business days to inspect the return and process an approved refund.
Your bank, card issuer, or other payment provider may require additional time for the credit to appear in your account.
For customer-requested returns, refund amounts do not include:
- Original shipping charges
- Return shipping costs
- The applicable 15% restocking fee
Refund amounts for damaged, incorrect, or missing merchandise will depend on the circumstances of the approved claim.
Refused Deliveries and Unauthorized Returns
Please do not refuse a delivery or send merchandise back without first contacting World of Gumballs.
Packages that are:
- Refused by the customer
- Returned without authorization
- Returned because of an incorrect customer-provided address
- Returned because of an incomplete customer-provided address
- Returned after unsuccessful delivery attempts
may not qualify for a full refund.
Original shipping charges, return shipping charges, carrier fees, and other applicable costs may be deducted from any approved refund.
Contact customer service first so we can provide the appropriate instructions for your order.
Heat-Sensitive Products
Gumballs, chocolate, candy, and other confectionery products may be affected by heat during shipping.
World of Gumballs cannot guarantee that heat-sensitive products will remain unaffected by high temperatures once they leave our warehouse.
Claims involving melting, softening, sticking, or other temperature-related changes are subject to the terms and precautions described in our Shipping Information page.
Customers ordering heat-sensitive products should review those shipping guidelines before completing a purchase.
Legal Rights
Nothing in this Return Policy is intended to eliminate, restrict, or waive a consumer right that cannot legally be excluded under applicable law.
Where state or federal law provides additional rights or remedies, those rights remain applicable.
Contact World of Gumballs
Contact customer service before returning merchandise or if you need assistance with an incorrect, damaged, missing, or incomplete order.
World of Gumballs
Online Innovations
Email: CustomerService@WorldofGumballs.com
Phone: 844-369-2131
Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time